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Complaints Procedure

In the event that you wish to make a complaint you may contact us: Premier Commercial Limited

By email: complaints@premco.co.uk
By telephone: 0845 111 0125
By facsimile: 0845 111 0126
By mail: 1a Lansdowne Crescent, Edinburgh EH12 5EQ

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Email: complaints@lloyds.com Telephone: +44 (0)20 7327 5693 Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Premier Commercial Limited
1a Lansdowne Crescent
EDINBURGH EH12 5EQ

Premier Commercial Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 303287.

Accreditation

Premier Commercial Limited is an insurance underwriting firm and a Coverholder at Lloyd’s.

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