Complaints Procedure

Complaints To Premier Commercial

In the event that you wish to make a complaint you may contact us: Premier Commercial Limited

Complaints To LLoyd’s

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Fidentia House
Walter Burke Way
Chatham Maritime Chatham Kent ME4 4RN

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693

Complaints To FOS

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows: Financial Ombudsman Service Exchange Tower London E14 9SR Email: complaint.info@financial-ombudsman.org.uk Telephone: +44 (0)300 123 9 123 Website: www.financial-ombudsman.org.uk

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